Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use a macan128 account — from how your wallet deposits are handled to what happens if there's a dispute.

Applies to all DANA, OVO, GoPay transactionsCovers account registration and accessEligibility subject to local lawDispute process includedUpdated terms notified via account

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TERMS CONTACT PATHS

Ask Us About Any Term or Clause

If something in these terms is unclear — whether it's about how your GoPay withdrawal gets processed or what happens when a session is interrupted — our support team can walk you through it. Reach us through live chat, email, or the in-account message centre. Players in Makassar and Palembang use the same contact paths as everyone else; there's no regional queue.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Describe the specific clause or transaction you need clarity on and we'll respond in the same session.

Email Support

Send a detailed message to our support address with your account ID and the term you're querying. We aim to reply with a clear, clause-specific answer.

In-Account Messages

Use the message centre inside your account to log a terms query. This keeps a written record of the exchange, useful if you need to follow up on the same topic.

What These Terms Actually Cover

macan128 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account with us, you confirm you have read and accepted these terms in full. They govern every part of your relationship with macan128 — account creation, login, wallet top-ups, withdrawals, and any content you access through the lobby. Where you fund your account

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using DANA, OVO, or GoPay, the transfer is final once your wallet confirms it; we do not reverse confirmed deposits except in cases of verified system error. Withdrawals follow an identity verification step before funds are released back to your registered wallet. You are responsible for
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keeping your login credentials secure; access from a shared device is at your own risk. These terms apply only where access to the platform is permitted under local law and in eligible regions. We may update these terms when our services change — we'll notify you
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through your registered account when that happens. Continued use of the account after a notice is sent means you accept the revised terms. If any clause is found unenforceable in your jurisdiction, the remaining clauses stay in effect. For questions about a specific clause, reach our
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support team through the contact paths shown on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE COMPLIANCE

Our Approach to Keeping Terms Fair

We wrote these terms to be readable, not to hide obligations in legal jargon. Here's how we handle the key areas that affect your account day to day — data, security, retention, and how to request a change.

Data Handling

We collect only what's needed to verify your account and process wallet payments via DANA, OVO, or GoPay.

Account Security

Your account is protected by a one-time password step on login and an identity verification check before any withdrawal is approved. Never share your PIN or OTP with anyone, including anyone claiming to be our team.

Cookies and Session Data

We use session cookies to keep you logged in and to remember your last payment method — so your GoPay or OVO preference isn't reset every visit. You can clear cookies in your browser settings at any time.

Requesting Changes or Closure

To update your registered wallet details or close your account, send a request through the in-account message centre with your account ID. We process wallet-detail changes after a re-verification step for security.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering wallet rules, account access, data rights, and what to do if something goes wrong.

Yes. Whether you deposit or withdraw using DANA, OVO, or GoPay, the same account terms apply. The specific wallet you use doesn't change your rights or obligations under these terms.

We give notice through your registered account before changes take effect. Continuing to use your account after a notice is sent means you've accepted the updated version of the terms.

Raise the dispute through live chat or the in-account message centre with your transaction reference. We review the wallet confirmation record and respond with our findings before any adjustment is made.

We retain your account data for as long as your account is open and for the period required by applicable law after closure. You can request a summary of what we hold by contacting support with your account ID.

Access to macan128 and the applicability of these terms depend on local law and eligible regions. We recommend checking whether access is permitted where you are before opening an account.

Send a deletion request via the in-account message centre. We'll verify your identity first, then process the request and confirm when your data has been removed from active records.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover How Your Account Works

Ask Us About Any Term or Clause

Live Chat

Email Support

In-Account Messages

Our Approach to Keeping Terms Fair

Common Questions About These Terms

01 Do these terms apply to all three wallets — DANA, OVO, and GoPay?

02 Can macan128 change the terms without warning?

03 What happens if I dispute a transaction made through my wallet?

04 How long does macan128 keep my account data?

05 Are these terms valid in all parts of Indonesia?

06 How do I request that my account or personal data be deleted?

Terms & Conditions

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