Reference

How macan128 Handles Your Personal Information

When you open an account or link your DANA, OVO, or GoPay wallet, you share data with us — and this policy explains exactly what we collect, why we collect it, and how we keep it safe.

Account data protectedWallet details handled securelyDANA, OVO, GoPay coveredYour rights clearly statedContact path always open
macan128 How macan128 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request your data, raise a concern about how your information is handled, or ask us to update or remove something from your account, our support team is the direct path. You do not need to submit a formal legal notice — just get in touch through any of the channels below and tell us what you need.

Team online

Live Chat

Open the live chat window from your account dashboard. Describe your privacy request clearly — our team will confirm receipt and follow up on your case.

Email Support

Send your data or privacy request to our support email. Include your registered account details so we can locate your record and respond accurately.

Account Help Portal

Log into your account and use the Help section to submit a privacy or data request directly. This links your request to your account automatically for faster handling.

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We apply a layered approach to keeping your account and payment data protected. Encryption is applied to data in transit and at rest. Your DANA, OVO, and GoPay transaction records are handled under the same security standards as your login credentials — they are not stored beyond what is needed to verify and complete each transaction.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
Account Security Login access is protected through OTP verification sent to your registered phone number. If we detect an unusual login attempt, your session is flagged and you will be asked to re-verify.
Data Retention We keep your account data while your account remains active. Once you close your account, we retain only what applicable Indonesia law requires us to hold, then delete the rest.
Third-Party Access Your personal data is passed only to payment processors like DANA, OVO, and GoPay to complete transactions, and to compliance bodies where local law in Indonesia requires it.

What You Asked About Our Privacy Policy

These are the questions we hear most often about data, account privacy, and your rights as someone using macan128. If your question is not covered here, reach us directly through live chat or email support.

We collect your name, email, phone number, and the wallet you link — DANA, OVO, or GoPay. We also log your IP address and device type to protect your account from unauthorised access.

Yes. Wallet transaction data is encrypted and used only to process your deposits and withdrawals. We do not store full wallet credentials — only what is needed to match and verify each transaction.

You can. Contact our support team via live chat or email with your account details and request a data export. We will respond with what we hold within a reasonable timeframe.

Submit a deletion request through our support channels. We will remove your personal data after closing your account, keeping only what local law in Indonesia requires us to retain.

We share your data only with payment processors handling your DANA, OVO, or GoPay transactions, and with legal or regulatory bodies where disclosure is required under applicable Indonesia law.

We update this page whenever the policy changes. Continuing to use your account after a change is posted means you have acknowledged the updated version. We recommend checking this page periodically.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.